FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days within the US. Expedited options are available at checkout.

Do you ship internationally?
Currently we ship within the United States only. International shipping coming soon.

How can I track my order?
Once your order ships, you will receive a tracking number via email.

Products

Are your supplements third-party tested?
Yes, all our products are manufactured in FDA-registered, GMP-certified facilities and undergo rigorous quality testing.

Are your products vegan/vegetarian?
Product ingredients vary. Please check individual product pages for detailed ingredient and dietary information.

How should I store my supplements?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children.

Returns & Refunds

What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, contact us for a return or exchange.

How do I request a refund?
Email support@purelivingwellness.com with your order number and reason for the return.

Account & General

Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save your information for faster checkout.

How do I contact customer support?
Email us at support@purelivingwellness.com. Our team is available Monday-Friday, 9am-5pm EST.